Frequently Asked Questions

1. What are Nevae Cotton Pads made from?
Nevae Cotton Pads are made from 100% pure cotton and designed for soft, gentle everyday beauty and personal care.

2. What can I use Nevae Cotton Pads for?
They can be used with micellar water, toner and other suitable skincare products for makeup removal, cleansing and everyday skincare routines.

3. What is special about Nevae Honeycomb Cotton Pads?
The honeycomb-textured design helps provide effective cleansing while remaining soft and comfortable on the skin.

4. What are Nevae Beauty Buds used for?
Nevae Beauty Buds are ideal for precision beauty tasks such as makeup application, correction and cleanup, as well as everyday personal care.

5. Are Nevae Beauty Buds made with paper sticks?
Yes. Nevae Beauty Buds use paper sticks, offering a practical alternative to conventional plastic-stem buds.

6. How do I use Nevae Micellar Cleansing Water?
Apply an appropriate amount to a cotton pad, gently press or swipe it over the skin to remove makeup and impurities. Follow the directions provided on the product packaging.

7. How can I track my order?
Once your order is dispatched, tracking information will be provided through the available contact details associated with your order.

8. How long does delivery take?
Delivery time depends on your location and shipping service. Please refer to our Shipping Policy for detailed information.

9. Can I return or request a refund for an order?
Returns and refunds are subject to our Refund Policy. Please review the policy or contact our support team if you need assistance.

10. How can I contact Nevae?
You can reach us through the Contact Us form, Call Us or Email Us options available under Help & Support.